Return & Refund Policy
If you are unsatisfied or encounter any issues with your purchase, we’re here to help.
Warranty Repairs
- Aboosty offers a 1-year(365 days) Warranty Period from the date you purchased the product.
- The customer is responsible for all shipping expenses, including the Customs Duties, Fees, and Taxes for items being returned to Aboosty. All shipments to Aboosty for repairs will be shipped DDP (Delivery Duty Paid). Any fees charged to Aboosty will be billed to the customer. Aboosty is responsible for outbound freight costs only (from Aboosty); customs duties, fees, and taxes are the customer’s responsibility.
Non-Warranty Repairs, Calibrations, or Upgrades
The customer is responsible for inbound and outbound freight, duties, and taxes.
International Shipping Requirements
- Customs value will be the price of equipment at the time purchased.
- List shipment (in special instructions, notes, or comments section on customs form), as“Return goods for repair/calibration. Controlled goods (not for resale).” For customs purposes use only
Returns
- You have 7 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition you received it.
- Your item must be in the original packaging.
- Your item needs to have a receipt or proof of purchase.
Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original payment method).
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Replacement, Refund Shipping Fee Guide
- You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Return address
410, Building A, Phoenix Zhigu, No. 50 Tiezai Rd, Xixiang Street Ofiice, Bao’an District, Shenzhen, Guangdong Province, China
Postcode: 518102
Phone: +86 13924678201
Contact Us
If you have any questions on how to return your item to us, contact Aboosty-Sales Inquiries | [email protected]
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